Waplix Refund Policy

At Waplix, we are committed to providing a transparent, fair, and reliable service for developers and businesses integrating WhatsApp APIs. We understand that circumstances change, and our refund policy is designed to be as clear and accommodating as possible while sustaining the intensive server infrastructure required to host dedicated virtual device nodes.

Because Waplix provisions dedicated hosting servers, database clusters, and network bandwidth immediately upon your subscription purchase, we generally operate under a strict no-refund policy for active billing cycles once services have been successfully provisioned. However, we have outlined numerous exceptions and scenarios below where partial or full refunds may be applicable.

By purchasing a subscription, activating a trial, or utilizing custom API volume credits on the Waplix platform, you explicitly agree to the financial terms and refund conditions detailed in this comprehensive policy document.

Our monthly subscription plans are billed in advance on a recurring 30-day billing cycle. When you subscribe to a monthly plan (e.g., Starter, Professional, or Enterprise tiers), you are purchasing continuous server uptime and API access for the duration of that month.

No Prorated Refunds for Early Cancellation: If you decide to cancel your monthly subscription before the billing cycle concludes, you will not receive a prorated refund for the unused days. Your account will simply remain active, and you will retain full access to all API features and dashboard tools until the final day of your current paid billing period. After this date, your instance will be suspended, and you will not be billed again.

Accidental Renewals: We understand that users occasionally forget to cancel their subscriptions before the auto-renewal date. If your monthly subscription automatically renews and you have not utilized any API calls, sent any messages, or connected a WhatsApp device during the new billing cycle, you may request a full refund within 48 hours of the renewal charge. Requests made after 48 hours, or if any API activity is logged on your instance, will be categorically denied.

Annual subscriptions offer a significant discount compared to month-to-month billing. Because these plans lock in discounted rates and require us to reserve long-term server node capacities, they are subject to stricter refund regulations.

7-Day Satisfaction Guarantee for Annual Plans: If you purchase a new annual subscription and determine that the Waplix platform does not meet your business requirements, you may request a full refund within the first seven (7) days of your initial purchase. To qualify, you must not have exceeded 1,000 API calls or sent more than 500 messages during this period.

Early Termination of Annual Contracts: If you wish to cancel an annual plan after the 7-day satisfaction guarantee period has expired, we do not issue prorated refunds for the remaining months. Your account will remain fully operational until the end of the 12-month term. Under exceptional circumstances (e.g., business closure, bankruptcy), you may contact our billing department to request a discretionary early termination, which may involve converting your past usage to the standard monthly rate and refunding the difference.

Plan Upgrades: If you upgrade from a monthly plan to an annual plan, or from a lower-tier annual plan to a higher-tier annual plan, the unused portion of your previous subscription will be automatically calculated and applied as a prorated credit toward your new invoice. We do not issue cash refunds for unused time during upgrades; the value is strictly applied as account credit.

Waplix frequently offers 7-day or 14-day free trials to allow prospective customers to test the API speed, webhook reliability, and dashboard features before committing financially. When registering for a trial, you may be required to input a valid credit card to prevent abuse and bot registrations.

Automatic Conversions: At the conclusion of your free trial period, your account will automatically convert to the paid subscription tier you selected during registration, and your card will be charged. We send automated email reminders 48 hours before your trial expires to alert you of the upcoming charge.

Post-Trial Refunds: Because we provide adequate testing time and warning notifications, we do not offer refunds if you forget to cancel your account before the free trial expires and the system processes the initial subscription payment. You are solely responsible for managing your trial status via the billing console.

For enterprise clients requiring high-volume throughput beyond standard plan limits, Waplix offers the ability to purchase bulk API request credits or additional media storage bandwidth ('Top-Ups').

Non-Refundable Purchases: All purchases of supplemental API credits, storage limits, or custom routing nodes are strictly non-refundable once the transaction is processed and the credits are allocated to your dashboard wallet. This applies regardless of whether the credits have been consumed.

Expiration: Unless explicitly stated in a custom enterprise contract, purchased API credits do not expire as long as your base subscription remains active. If you cancel your base subscription, any remaining unused API credits are forfeited and hold no cash value.

Waplix maintains a zero-tolerance policy against spam, phishing, bulk unsolicited marketing, and violations of WhatsApp's Commerce Policy. Our platform is designed for consensual communication, transactional alerts, and customer support.

No Refunds for Policy Violations: If your account is suspended, restricted, or permanently banned by our automated security systems or manual compliance reviews due to sending spam, operating unauthorized broadcast scripts, harassing end-users, or generating excessive recipient block rates, you forfeit all rights to a refund.

This forfeiture applies to any unused time on your monthly or annual subscription, as well as any purchased API credits. When an account is banned for abuse, the remaining funds are allocated to cover the administrative overhead and potential infrastructure damage caused by the abusive traffic.

We strive to maintain 99.9% uptime for our REST APIs, webhook dispatchers, and virtual device hosting nodes. In the rare event of significant platform outages, we offer SLA credits.

SLA Credit Issuance: If the Waplix core infrastructure experiences unexpected downtime exceeding our 99.9% guarantee within a given billing month, affected customers are eligible to receive account credits equivalent to a prorated percentage of their monthly fee. Cash refunds are not provided for downtime; compensation is strictly issued as credit applied to future invoices.

Exclusions: Downtime caused by third-party failures (e.g., AWS network outages, Meta/WhatsApp global server crashes, ISP failures), scheduled maintenance windows (announced 48 hours in advance), or issues caused by your own unoptimized code/server timeouts are not eligible for SLA credits.

We encourage all customers to reach out to our billing support team to resolve financial disagreements before initiating a chargeback or payment dispute with their bank or credit card provider.

Account Suspension: If you initiate a chargeback or payment reversal through your financial institution, your Waplix account, API keys, and virtual instances will be immediately and automatically suspended to prevent further financial loss.

Dispute Resolution: If the chargeback is resolved in our favor, or if you cancel the dispute, your account will be reinstated. If you believe a charge was fraudulent or unauthorized, please contact support@waplix.io immediately so we can investigate the IP logs and issue a legitimate refund, rather than initiating a lengthy bank dispute process.

If you believe your situation qualifies for a refund under the exceptions outlined in this policy (such as the 48-hour accidental renewal window or the 7-day annual plan guarantee), please follow these steps:

Submit a formal request by sending an email to billing@waplix.io. Include your Account ID, the email address associated with your registration, the exact transaction date, the invoice number, and a detailed explanation of why you are requesting the refund.

Our billing department reviews all requests within 3-5 business days. If approved, the refund will be processed back to the original payment method (credit card or PayPal) used during the transaction. Please note that it may take an additional 5-10 business days for the funds to appear on your bank statement, depending on your financial institution's processing speeds.